Frequently Asked Questions
Everything you need to know about shopping with Steed Cycles.
How are your bicycles shipped?
All bicycles are professionally tuned and inspected before being partially disassembled for secure shipping. They arrive in a heavy-duty bike box with clear assembly instructions and necessary basic tools included.
What is your return policy for cycling gear?
We offer a 30-day return policy for most items. Gear must be in its original, unused condition with all tags and packaging intact. Please note that for safety reasons, we cannot accept returns on helmets that have been worn.
Do my purchases come with a warranty?
Yes, all new bicycles sold by Steed Cycles carry a full manufacturer's warranty on the frame and components. We also provide a complimentary 90-day break-in adjustment service for local customers.
How do I know which bike size is right for me?
We provide a comprehensive sizing chart on every product page based on height and inseam. If you are between sizes, we recommend contacting our expert team for a personalized consultation to ensure the perfect fit.
Do you offer financing for high-end performance bikes?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for 0% APR interest on your purchase.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.